A To Z Distributors app - Privacy policy

Last updated October 5, 2026.

The A To Z Distributors app is a wholesale ordering app for licensed retail stores that are customers of A To Z Distributors (364 Old Turnpike Rd, Plantsville, CT 06479). It is for businesses only. It is not for consumers and not for anyone under 21.

This page explains, in plain language, what the app collects, why, who else sees it, how long we keep it, and how to delete it.

What we collect

• Your sign-in: stores sign in with their atozdistroct.com website login. We check that login with A To Z's ordering system; we never keep your password in plain text (only a one-way hash, so we can recognise it next time). Staff logins that a store owner creates in the app have their own username and a password stored only as a one-way hash.
• Staff logins: if you are a store owner and add staff, we keep each staff member's name and username, and which store they belong to.
• A device ID for trusted phones: the app makes a random ID when it is installed. We keep it with your login so we can recognise phones you have already approved (with an invite QR or code, or an approved access request) and ask before a new phone gets in. It is not your phone's serial number or advertising ID.
• Access requests: if a new phone asks for access, we keep the request (your login, store, phone type and when) until A To Z approves or declines it.
• Sign-in history: when you sign in, how (password, QR or code), and the phone type and app version, so we can keep your account safe and support the app.
• Business details you give when applying: business and store name, contact name, phone, email, store address, tax and license numbers - used to check that you are a licensed retailer.
• Your orders and account: what you order through the app, and your invoices, balance and statement, which come from our existing records for your store.
• Your cart: what is in your in-app cart. A copy is kept on our server so your A To Z sales rep can see it and help you finish the order.
• Your reorder list and back-in-stock watches: the products you save to reorder and the products you ask us to tell you about when they are back in stock.
• Returns and price matches: the products, quantities and invoices involved, your notes, a competitor's name and price, any proof link you add, and the photos you take. These photos are kept with the request.
• Order photos: if you photograph an order list, the photo is used to read the products and quantities and is not kept afterwards.
• Notifications: if you allow them, a push token for your phone so we can tell you about your orders, deliveries and stock. We also keep the messages we send you so you can read them in the app.

The app does not use your location, contacts, or advertising ID. If you turn on the Face ID or fingerprint lock, that check happens on your phone; we never receive it. The camera is used only when you scan a barcode or take a photo.

How we use it

Only to run your wholesale account: showing your prices and stock, placing and tracking your orders and deliveries, invoices and statements, returns and price matches, keeping your login safe, and supporting you.

We do not sell your information. We do not show ads, and we do not track you across other companies' apps or websites.

Who else sees it

Your A To Z sales rep and the A To Z office see your account, orders, cart and requests so they can help you. Outside A To Z, we share only what each of these service providers needs to do its job for us:

• Our order and invoicing system (ERP): your store's customer account, orders, invoices and returns live there, and your website login is checked with it.
• Expo (push notifications): your push token and the text of the notification, to deliver it to your phone.
• SG Routes (delivery tracking): your delivery address and order, to plan and track deliveries.
• Anthropic (AI): if you photograph an order list, the photo is sent to Anthropic's AI to read the products and quantities and fill your cart.
• Telegram: A To Z staff get internal notifications there - for example a new application, a return or a price-match request, which can include your store name, the request and its photos.

We also share information when the law requires it.

How long we keep it

We keep your app account details while your account is open. Sign-in history, trusted phones and notices are kept while your account is open and deleted with it. Orders, invoices, returns and price matches are business records of your store's account with A To Z and are kept as the law requires.

Deleting your account

In the app, go to Account, then "Delete my app account". This deletes your sign-in and the personal details stored for the app, your trusted phones, access requests, sign-in history, notices, reorder list, back-in-stock watches, push tokens and cart copy, and signs you out on every phone. Your store's customer account, orders and invoices with A To Z are business records and are kept as the law requires. You can also ask us to delete your app account by calling or emailing us.

Children

The app is for businesses only and for people 21 and over. We do not knowingly collect information from anyone under 21.

Changes

If we change this policy we will update this page and the date at the top.

Contact

A To Z Distributors · 364 Old Turnpike Rd, Plantsville, CT 06479 · (860) 426-0222 · [email protected]

App support